h5hh Privacy Policy
Your personal information is very important to h5hh. This policy openly explains how we handle and protect your data.
Introduction and Purpose
This Privacy Policy ("Policy") applies to all players and visitors who use the h5hh platform and its services. This Policy explains how h5hh collects your personal information, the purposes for which it is used, who it is shared with, and what your rights are.
By accessing the h5hh website, creating an account, or using our services, you are considered to have read, understood, and agreed to this Policy. If you do not agree, we ask that you do not use our services.
SSL Encryption
All player data is securely encrypted using SSL/TLS technology.
Restricted Access
Only staff who need your data for their work are permitted to access it.
No Third-Party Sharing
We do not sell or share your data with any external organisation for advertising purposes.
1 Information We Collect
h5hh collects only the information necessary to provide our services. The data we collect can be grouped into the following categories depending on the type of transaction and player activity.
1.1 Information You Provide Directly
- Full Name
- Email Address
- Phone Number
- Date of Birth (to verify 21+)
- Bank / Payment Method Details (KBZPay, Wave Money, AYA Pay)
- Password created for login
1.2 Technical Data Collected Automatically
- IP address and computer / mobile device information
- Browser type and version
- Time and duration of website visits
- Cookies and similar tracking technologies
1.3 Gaming Activity Data
- Deposit / withdrawal records
- Game play history (games played, amounts wagered)
- Bonus and promotion details
2 How We Use Your Data
h5hh uses your personal information only for the purposes listed below. It will not be used for any purpose outside these defined uses.
Account Management
Your data is used to open, set up, and maintain your h5hh account.
Financial Transactions
Financial data is used to verify deposit / withdrawal transactions and to protect against fraud.
Customer Support
Used to resolve your questions, complaints, and service requests.
Security Protection
Data is analysed to prevent fraud, money laundering, and illegal activity.
Service Improvement
Player usage patterns are studied to improve h5hh services.
Communications
Used to send important service notices, policy updates, and account alerts.
3 Cookies and Tracking Technologies
Cookies are small data files stored in your browser. The h5hh website uses cookies to improve service quality, security, and access to your browsing experience.
Essential Cookies
These cookies are required for the website to function properly. Blocking them may prevent certain features from working. They are used to maintain your login session and run security checks.
Performance Cookies
These help measure how players use the website. Data collected by these cookies is aggregated and cannot identify any individual.
Blocking Cookies
You can control or delete cookies in your browser settings. Note that blocking essential cookies may cause problems accessing the website.
4 Sharing with Third Parties
h5hh does not sell or share your personal information with any outside organisation for advertising purposes. However, there are limited exceptions in the following situations:
Service Providers
Only the data strictly necessary to deliver the service is shared with payment service providers such as KBZPay, Wave Money, and AYA Pay, and they are bound by data protection agreements.
Legal Requirements
Where we are legally required to disclose data due to a court order, legislation, or a request from a legal authority, we will do so and will notify you in advance wherever possible.
Business Combinations
If a merger, acquisition, or change of ownership of h5hh occurs, player data may be transferred, and we commit to ensuring these policy protections continue to apply.
5 Data Retention Period
h5hh retains player data only for as long as is needed to provide the service or as required by law. The following considerations apply:
Account Data
Retained for as long as the account remains open. It will be deleted once the account is closed and there are no further legal obligations.
Financial Data
Financial records are retained from the date the transaction is completed for the period required by applicable regulations.
Customer Communications
Customer service records are kept for a protection period after queries are resolved.
Technical Data
Log files and technical data are kept for a short period only and deleted once security checks are complete.
6 Player Data Rights
Players registered with h5hh have the following rights regarding their personal information:
Right to Access
You can request to see what data h5hh holds about you and access it.
Right to Correction
You can request corrections to any inaccurate or incomplete information. h5hh will process your correction request as quickly as possible.
Right to Deletion
You can request that your data be deleted, as long as it does not breach any legal requirements or financial compliance obligations.
Right to Restrict Processing
In certain situations you can request that processing of your data be restricted — for example, while the accuracy of the data is being verified.
Right to Data Portability
h5hh respects your right to data portability — you can request that data you have provided be given to you in a readable format.
To exercise any of these rights, please email [email protected]. You can also reach us through our 24/7 Live Chat.
7 Players Under 21
h5hh services are available to players aged 21 and above only. We have no intention of collecting personal information from anyone under the age of 21.
Date of birth verification and confirmation is carried out during account registration. If it is found that a person under 21 has opened an account using false information, that account will be closed immediately and the relevant data will be deleted.
Notice to Parents and Guardians
If you become aware that your child or someone under your care is accessing h5hh, please contact us immediately at [email protected].
8 Data Security Measures
h5hh applies a range of technical and organisational security measures to protect player data from unauthorised access, deletion, alteration and disclosure:
SSL/TLS Encryption
All data transfers are encrypted with SSL/TLS.
Firewall Protection
Server-side firewalls and intrusion detection systems are in place.
Access Control
Access to player data is restricted to staff who require it.
Data Backup
Data is backed up regularly and stored in secure services.
Staff Training
Staff training on data protection is conducted on a regular basis.
Regular Audits
Regular audits are carried out to identify security vulnerabilities.
In the Event of a Data Breach
If h5hh discovers that a data security breach has occurred and your data has been affected, you will be notified as quickly as possible.
9 Policy Updates
h5hh may update this Privacy Policy at any time as needed, and when changes occur, the "Last Updated" date on this page will be revised.
For significant changes, players will be notified at their registered email address. Continued use of our services after a change takes effect will be taken as acceptance of the updated policy.
To request a previous version of the Privacy Policy, please contact us at [email protected].
10 Data Protection Contact
If you have any questions about this Privacy Policy, data rights requests, or complaints, please contact h5hh customer service:
24/7 Live Chat — you can reach us directly through the Live Chat on the website
All requests will be handled as quickly as possible.